FAQs
SHOPPING
How do I find the right size?
Please refer to the size guide available on the product page before placing your order. Measurements may vary slightly depending on the style and fabric.
How can I place an order?
Choose your preferred item, select the required size or option, add it to your cart and proceed to checkout to complete your order.
Are the product colours exactly as shown online?
We aim to display product colours as accurately as possible. However, slight differences may occur due to lighting, photography and individual screen settings.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to make a change. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
PAYMENT
What payment methods can I use?
Available payment options will be displayed at checkout. Simply select your preferred method before completing your purchase.
Is my payment information secure?
We take the security of your information seriously and use secure payment processing methods to help protect your transaction details.
What should I do if my payment is declined?
Please check that your payment details are correct and try again. If the issue continues, you may need to contact your payment provider or use another available payment method.
When will I be charged for my order?
Payment is processed when your order is successfully placed and confirmed through our checkout system.
RETURNS & EXCHANGES
Can I return an item?
Returns are accepted according to our Returns & Exchange Policy. Please review the policy to make sure your item meets the required return conditions.
Can I exchange an item for another size?
Eligible items may be exchanged depending on product availability and the conditions outlined in our Returns & Exchange Policy.
What condition should returned items be in?
Items should be returned unused, unworn and in their original condition with any applicable tags or packaging intact.
What should I do if I receive an incorrect or damaged item?
Please contact our customer support team as soon as possible with your order details and relevant photos so we can assist you.
SHIPPING & DELIVERY
How long does delivery take?
Delivery times depend on your location and order processing. Estimated delivery information will be provided during checkout or with your order confirmation.
How can I track my order?
Once tracking information is available, it will be shared with you so you can follow the progress of your delivery.
What should I do if my order is delayed?
Occasional delays can happen during transit. If your order has not arrived within the expected timeframe, please contact our customer support team for assistance.
What happens if I enter the wrong delivery address?
Contact us as soon as possible if you notice an incorrect address. We will try to assist before the order is dispatched, but changes may not be possible once shipping has started.